03 · PowerShell and admin

The module and the session

The shell is how you read effective policy and how you assign compliance recording. The portal will not show you every object.

Room HTMLAll downloads

Learn it in 5 minutes

Install the MicrosoftTeams module and connect it to the tenant you named in the foundations track. Confirm you are not in production. Cmdlet parameters move between module versions, so Get-Help in the version you are about to run beats a blog post.

Compliance recording policies are created and granted in this module. If you only learn the portal, you cannot finish a recorder design.

Use the MicrosoftTeams module in a lab tenant. Read Get-Help for the version you are running.

Room HTML

Visual

ACS call automationAnswerPlaySpeechEscalateHumanBye
Events, not a phone tree hidden in a form. The module and the session still needs a human escape.
Safe sessionTenant · ConfirmConnect · SessionHelp · ParametersRead · Then change
Order of a session. Counts in this drawing are teaching order, not customers.

SVGPNGHTML

Worked example

I connect the MicrosoftTeams module to a named tenant and read help before I change anything.

  1. Lab tenant Not production
  2. Connect MicrosoftTeams
  3. Help This version
  4. Read Before write

If it fails: A script from last year removes numbers because a parameter changed meaning.

Checklist HTML

Quiz

Which description of Effective policy is accurate?

A colleague reports: You update a policy that is not assigned. Where do you start?

Which description of Lab tenant is accurate?

Flashcards

Ecosystem

Glossary

  • Effective policy The policy the user actually has after direct assignment and group assignment are resolved. The one you edited may not be it. Config: Read the effective value before and after the change. Fault: You update a policy that is not assigned.
  • Lab tenant A tenant that is not production. Pair a lab SBC there. Do not discover certificate behavior on the company trunk. Config: Keep lab domains and lab certificates obvious. Fault: A lab FQDN is the production FQDN.
  • Get-Help before Set Cmdlet parameters move between MicrosoftTeams module versions. Read help in the version you are about to run. Config: Get-Help cmdlet -Parameter * in the lab. Fault: A script from last year removes a number.
  • Group policy assignment Many Teams policies, including compliance recording, can target a group. Membership changes the effective policy without a click on the user. Config: Read the effective policy after group changes. Fault: Recording starts for people who were only added to a mail group.

Sister technologies

Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.

Config and troubleshooting

A script from last year removes numbers because a parameter changed meaning.

Cross-platform bridges

CUCM

Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.

The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.

Webex

Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.

A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.

UCCE

Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.

Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.

Future hooks

Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.

BridgesEcosystem

Sources and go deeper

Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.

  • Plan Direct Routing — Microsoft Learn — last checked 2026-10.
  • New-CsTeamsComplianceRecordingPolicy — Microsoft Learn — last checked 2026-10.
  • PowerShell — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
  • Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

sources.json