16 · Certifications and status
A random trail of modules will not assemble a dial plan in your head.
Follow the same order as this campus: tenant and licenses, network, connectivity, routing, voice apps, emergency, SBC, then the contact center. Microsoft Learn modules exist for Teams Phone, Direct Routing, QoS, and the AB-250 course family. Use them as the official wording beside these notes.
When a module and this page disagree, the module accessed the week you need it wins. This page was checked on 14 October 2026.
Learn the tenant, the network, and the PSTN path before the bot. Re-check Learn before you change production.
I study foundations, then the phone system, then the contact center. I re-read Learn when I am about to change production.
If it fails: Someone starts with a bot and has no emergency route.
A colleague reports: A voice design is approved because someone passed AZ-900. Where do you start?
A voice design is approved because someone passed AZ-900. Take it if you need Azure vocabulary, not instead of MS-700. Source: https://learn.microsoft.com/en-us/credentials/certifications/azure-fundamentals/ accessed 2026-10-14.
Which description of SC-900 is accurate?
Security, Compliance, and Identity Fundamentals. The English certification is scheduled to update on 21 October 2026. It frames Entra ID and compliance. It does not configure an SBC. Source: https://learn.microsoft.com/en-us/credentials/certifications/security-compliance-and-identity-fundamentals/ accessed 2026-10-14.
A colleague reports: Conditional Access is treated as out of scope for a voice project. Where do you start?
Conditional Access is treated as out of scope for a voice project. Read the current study guide after the 21 October update if you sit it later. Source: https://learn.microsoft.com/en-us/credentials/certifications/security-compliance-and-identity-fundamentals/ accessed 2026-10-14.
Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.
Someone starts with a bot and has no emergency route.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.
Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.
