16 · Certifications and status

How to use the readiness map

A self-rating is useful only if a low score points at a lesson.

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Learn it in 5 minutes

Rate yourself 0 to 3 on the live exams. Anything under 2 on MS-700, AB-250, AZ-900, or SC-900 is a study target, not a personality result. AB-210 is a target only if the job is Sales. MB-280, MS-900, and AI-900 are not targets.

The rating stays in this browser. It is not an account and not a certificate. Book the exam only after you re-open the study guide.

Use the readiness map to find gaps. Then re-read the official study guide before you schedule anything.

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Visual

Dynamics unified routingWorkstreamClassificationFrench billingcap 1English billingcap 0Overflowcap 2
Language, intent, and capacity for How to use the readiness map. Overflow is a rule.
What a 2 means0 · Have not studied2 · Can explain without notes3 · Can teach the fault
Your rating, not a score from Microsoft. Counts in this drawing are teaching order, not customers.

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Worked example

A readiness score is mine, in this browser, and the study guide still wins.

  1. Rate 0 to 3
  2. Gap Under 2 on a live exam
  3. Lesson The matching track
  4. Guide Re-read, then book

If it fails: Someone books the exam because a slider felt high.

Checklist HTML

Quiz

A colleague reports: The study plan lists AI-900 beside AB-250. Where do you start?

Which description of Passing score 700 is accurate?

A colleague reports: Someone stops studying at a 70 percent practice score on a different scale. Where do you start?

Flashcards

Ecosystem

Glossary

  • MS-700 MS-700 is still live, with a skills update on Oct 27 2026; it is NOT retired and has no replacement. It is the exam for Microsoft 365 Certified: Teams Administrator Associate. Config: Study the current guide, including network and call-quality objectives. There is no replacement exam. Fault: A candidate skips networking because they think the exam is only meetings.
  • MB-280 retired MB-280 retired Jul 31 2026, with AB-210 as its successor; AB-210 is in beta. It covered Sales and Customer Insights, not the contact-center product. Config: Do not book MB-280. AB-210 is its successor and is in beta. AB-250 is the contact-center exam. Fault: A job post requires MB-280 after the retirement date.
  • AB-210 Dynamics 365 Sales AI Consultant Associate. AB-210 is the successor to MB-280 and is in beta. It is not a replacement for MS-700. Config: Use AB-250 when the job is Dynamics 365 Contact Center. Use AB-210 only for a sales role, and remember it is in beta. Fault: Study time goes to sales Copilot for a queue-routing role.
  • AB-250 Transforming Contact Center Experiences with AI in Dynamics 365. It unlocks Dynamics 365 Contact Center AI Engineer Associate. Pass mark is 700. The public page allows 120 minutes. Config: Study deploy, channels, agents, work distribution, the representative experience, and analytics. Fault: A candidate revises MB-280 practice tests for this exam.

Sister technologies

Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.

Config and troubleshooting

Someone books the exam because a slider felt high.

Cross-platform bridges

CUCM

Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.

The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.

Webex

Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.

A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.

UCCE

Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.

Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.

Future hooks

Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.

BridgesEcosystem

Sources and go deeper

Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.

  • Study guide MS-700 — Microsoft Learn — last checked 2026-10.
  • Study guide AB-250 — Microsoft Learn — last checked 2026-10.
  • Microsoft 365 — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
  • Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

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