Track 13
Dynamics 365 Contact Center is Microsoft’s CCaaS. Unified routing, channels, and Copilot are the job, and AB-250 is the exam that matches it.
You can name workstreams, queues, capacity, and the published AB-250 skill weights.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Chapter list. Each room keeps its own sources.json.
Room files: T13-R01-customer-service-and-contact-center T13-R02-channels T13-R03-unified-routing T13-R04-representative-experience-and-copilot T13-R05-voice-on-acs T13-R06-the-ab-250-map
