Track 14
Connect, Extend, and Unify are different media paths. CUCM, Webex, UCCE, Genesys, and Amazon Connect each need a named bridge, not a slogan.
You can say which model a design is, and where CUBE sits between CUCM and Teams.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Chapter list. Each room keeps its own sources.json.
Room files: T14-R01-connect-extend-and-unify T14-R02-teams-phone-extensibility T14-R03-cucm-and-cube T14-R04-webex-calling-interop T14-R05-ucce-during-a-move T14-R06-genesys-and-amazon-connect
