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Downloads / T10

AI Agents and Voice AI

Keep the Assistant, Studio agents, and third-party Virtual Agent–Voice apart, then attach a voice agent.

  1. T10-R01 · Three AI names in Webex Contact Center — Assistant, Studio agents, and Virtual Agent–Voice are different surfaces.
  2. T10-R02 · Voice path: Virtual Agent V2 — Entry point, flow, published agent, and the three outcomes.
  3. T10-R03 · Language, voice, and custom events — Global variables, the error path, and voice-only events.
  4. T10-R04 · Digital AI agents and the six channels — Webex Connect’s AI Agent node, and the channels the article names.
  5. T10-R05 · What the public AI pages will not support — Limits, a different third-party article, and claims this lab will not make.

This download is a reading list. It does not change a tenant.

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