00 · Header

Calling Analytics & CDR

T2-R08. Control Hub Calling analytics, the Detailed Call History tab, and why a KPI call is not the same object as a call-leg row. n0rlwxe header September 29, 2026. Retrieved 2026-10-14.

Prereq rooms: T1-R06 for the 21-day troubleshooting view. T2-R03 for the objects these reports count.

01 · TL;DR

One dashboard, two grains

• The Calling analytics sentence is 13 months with Pro Pack and 3 months without, for calls based in Webex App. [cite:1]
• The January 27, 2026 picker change limits a selection to 3 months. History access is a separate sentence. [cite:1]
• Detailed Call History does not include the Call on Webex option. [cite:1]
• Voicemail answers count as answered, on the KPI and on the leg. [cite:1]
• The worst-experience name opens Troubleshooting, still capped at 21 days. [cite:1]

02 · Map

Where a Calling number is born

The flow is a study diagram. The sentences on it are from n0rlwxe. Troubleshooting hops stay in T1-R06. [cite:1]

03 · Core

Keep the grains apart

n0rlwxe, header September 29, 2026, says you use the Analytics page in Control Hub to see historical Webex Calling data. You have access to 13 months of data for calls based in Webex App if the organization has Pro Pack. Without Pro Pack, that access is 3 months. The same article’s January 27, 2026 note says the maximum date range you can select becomes 3 months at a time, while 13 months of historical data remains available if you run more than one report. [cite:1]

A media session is categorized as good if both the video stream and the audio stream had jitter below 150 ms, latency below 400 ms, and packet loss below 5%. Clicking a name in Users with worst calling experience opens Troubleshooting for the media sessions that user made in the selected range, up to 21 days. [cite:1]

The Direction filter works only when Call classification is set to External. The detailed call history tab does not include the Call on Webex option. Consultative transfer, call park, and call retrieve are counted as an additional internal call because those CDRs have a different correlation id. The Country field populates for international calls with the country code of the caller ID, and the article says that field may appear empty for some admins. [cite:1]

Call-queue incoming KPIs on that page are total answered calls, total abandoned calls, percentage of abandoned calls, and average wait time. Abandoned means the caller hung up or left a message before an agent became available. Overflow - Busy is the queue limit. Overflow - Timed out is the wait past the maximum configured limit. Live queue KPIs are active calls, calls waiting, and held calls. [cite:1]

Partner Hub article n5zr85e says multi-tenant partners can set a webhook to gather Webex Calling records for customers they manage, and that the webhook delivers detailed call history records every 5 minutes. Header August 13, 2026. [cite:2]

04 · Ecosystem

Ecosystem and sister technologies

Calling analytics is not Analyzer, not CUIC, and not the 21-day hop view.

Pro Pack window

13 months of Calling analytics for calls based in Webex App. Without Pro Pack, 3 months. [cite:1]

3-month picker

From January 27, 2026 the maximum selectable range is 3 months at a time. Longer history still requires multiple reports. [cite:1]

Per-call KPI

Alice calling Bob is one call for Detailed Call History KPIs, even when the call has several legs. [cite:1]

Originating record

The leg from the calling registered user’s point of view. [cite:1]

Terminating record

The leg from the called registered user’s point of view. A PSTN caller produces only this row for the called user. [cite:1]

Good media session

Both audio and video under 150 ms jitter, 400 ms latency, and 5% packet loss. [cite:1]

Bounced call

Presented to an agent and not answered. A declined call is not counted as bounced. [cite:1]

Call on Webex

Not included on the detailed call history tab. [cite:1]

External unknown

CDRs with unknown call type are accounted as external calls. [cite:1]

Correlation id split

Consultative transfer, call park, and call retrieve count as an additional internal call because the correlation id differs. [cite:1]

21-day cross-launch

Worst calling experience opens Troubleshooting for at most 21 days. [cite:1]

Partner CDR webhook

n5zr85e: multi-tenant partners receive detailed call history records every 5 minutes. Header August 13, 2026. [cite:2]

mindmap
  Calling analytics
    History window
    Detailed Call History
      KPI per call
      Table per leg
    Media quality
    Call queues
    Partner webhook

Sister-technology matrix

Integration edges

Cross-platform bridges

Unified CM CDR and CAR are a different database. n0rlwxe does not print a field map onto them. Keep the Control Hub leg names (originating, terminating, correlation id) when the source is Calling. [cite:1]

Microsoft Teams call analytics is not this tab. help.webex.com article n0rlwxe does not publish a parity matrix. Orientation only.

Webex Contact Center Analyzer is the contact-center reporter. A Calling call-queue chart is still a Calling object. [cite:3]

Future-integration hooks

• Canon planning: when an integrator adds flashcards, keep the per-call KPI and the per-leg table as two cards.
• n5zr85e’s delivery interval is every 5 minutes. Header August 13, 2026. [cite:2]
• The Country-field defect is printed in n0rlwxe. Do not invent a fix date. [cite:1]
• Uncited product futures stay TODO-verify.

Ecosystem troubleshooting

05 · Flow

Read a Calling report in order

06 · Config

Paths the articles name

1. Analytics page in Control Hub for historical Webex Calling data. [cite:1]
2. Detailed Call History filters: Answered, Call Classification, Call Type, Direction, Location, User Name, Email, Endpoint Type, Device Type. Direction only when classification is External. [cite:1]
3. Time zone follows the profile at the top right. Data populates for the chosen zone. [cite:1]
4. Users with worst calling experience: click the name to open Troubleshooting, up to 21 days. [cite:1]
5. Partner webhook setup is n5zr85e, header August 13, 2026, not the customer Analytics tab. [cite:2]

07 · Limits

Numbers worth memorizing

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Separate the grains on paper

• Goal: explain one internal call as one KPI and two table rows.
• Prereq: a lab org with Calling analytics. Do not use a production customer.
• Read the Pro Pack sentence and the January 27, 2026 picker sentence out loud as two facts.
• Find Detailed Call History. Confirm Call on Webex is not a filter you can turn on here.
• Write the good-media thresholds before you call a session poor.
• Break it: add ring time into the agent-table handle formula. Recovery: that formula is talk plus hold. Ring is the queue-stats sentence.
• Evidence: the two sentences, copied with the table name above each.
• Reflection: which grain an interviewer will mix first.

11 · Quiz

Quiz

12 · Audio

Studio fills these

13 · Interview

Oral-ready

1. 30 seconds. Calling analytics keeps 13 months with Pro Pack and 3 without, for Webex App calls. Since January 27, 2026 I select 3 months at a time. [cite:1]

1. 2 minutes. I then separate KPI grain from table grain. Alice to Bob is one KPI call and two legs when both are registered. A PSTN caller leaves only the terminating row. Voicemail is answered. Unknown type counts as external. [cite:1]

2. 30 seconds. Good media means both streams under 150 ms jitter, 400 ms latency, and 5% loss. [cite:1]

2. 2 minutes. The worst-experience click opens Troubleshooting for at most 21 days. I do not promise hop detail for the 13-month window. [cite:1]

3. 30 seconds. Declined is not bounced. Bounced is presented and unanswered. [cite:1]

3. 2 minutes. Queue-stats handle time includes ring. The agent table prints talk plus hold. I name the table before I say the formula. [cite:1]

4. 30 seconds. Call on Webex is not on the detailed call history tab. [cite:1]

4. 2 minutes. Park, retrieve, and consultative transfer add an internal call because the correlation id changes. Direction filters only when classification is External. [cite:1]

5. 30 seconds. The partner webhook in n5zr85e, header August 13, 2026, is every 5 minutes for customers that partner manages. [cite:2]

5. 2 minutes. That webhook is not the on-screen table, not Analyzer, and not CUIC. Analyzer’s clocks stay in tajemk. CUIC’s data source in the 15.0(1) serviceability guide is an AW-HDS. [cite:3] [cite:4]

14 · Citations

Ledger

Retrieved 2026-10-14. Mirrors cites/T2-R08.md. Facts older than 12 months, and pages whose header date was not in the extract, stay marked re-check.

1. Analytics for Your Cloud Collaboration Portfolio — help.webex — article n0rlwxe — help.webex.com article n0rlwxe — header September 29, 2026, retrieved 2026-10-14. Calling history 13/3 months, January 27, 2026 picker, media thresholds, Detailed Call History grains, voicemail answered, Direction filter, correlation-id calls, call-queue and agent tables, 21-day cross-launch, Call on Webex excluded, Country field defect.
2. Detailed call records webhook for Webex Calling in Partner Hub — help.webex — article n5zr85e — help.webex.com article n5zr85e — retrieved 2026-10-14 from the article extract. Multi-tenant partner webhook delivers detailed call history records every 5 minutes. header August 13, 2026.
3. Cisco Webex Contact Center Analyzer User Guide — help.webex — article tajemk — help.webex.com article tajemk — boundary only. Analyzer is not Calling analytics. Clocks are taught in T3-R07.
4. Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1), Product Architecture — cisco.com — Product Architecture — updated April 30, 2025. CUIC standard deployment uses AW-HDS. re-check
5. Manage call recording for Webex Calling — help.webex — article nhvl4hw — help.webex.com article nhvl4hw — boundary. Recording retention is not an analytics window. Taught in T2-R06.

15 · Re-engineer later

Open

• Open questions: live picker versus the January 27, 2026 sentence. T1-R06 already says re-check the control.
• n5zr85e header August 13, 2026 confirms the 5-minute cadence.
• Facts still TODO-verify: none of the n0rlwxe sentences above. Uncited futures stay marked in the hooks list.
• Assets missing: hero image, audio, exported SVG files.
• Next review date: 2027-04-14, or sooner if n0rlwxe’s header moves.