00 · Header

Tenant Provisioning & Setup

T3-R02. The Services setup wizard from a trial or subscription order through country of operation, Common Edge, and the handoff to voice and digital setup. nee1mb6 header February 28, 2025. Retrieved 2026-10-14.

Prereq rooms: T3-R01 for what a tenant is. Voice setup continues in T3-R05. Digital setup continues in T3-R06.

01 · TL;DR

The country click is the one you cannot undo

• Partners should finish setup before they hand the account to a customer administrator. [cite:1]
• The customer path starts from the Welcome email’s Get Started link, then a password, then Terms of Service. [cite:1]
• The wizard at https://admin.webex.com/ keeps appearing until setup completes. [cite:1]
• You cannot change the country of operation after confirm. [cite:1]
• The header on nee1mb6 is February 28, 2025. re-check [cite:1]

02 · Map

What the wizard actually locks

Study diagram. The lock is the country of operation, not the SIP address. [cite:1]

03 · Core

Two entry doors, one wizard

nee1mb6, header February 28, 2025, says a partner or a customer administrator can set up services for trials and subscription orders, and the Services setup wizard experience is the same for both. Cisco recommends that partners complete the steps before handing the account to customer administrators. re-check [cite:1]

For a trial, the final Start New Trial screen asks whether to set up services. For a subscription, the Order Set-Up wizard ends with “Thank you. The order has been mapped correctly,” and Next continues setup. The customer administrator gets a Welcome email, opens Get Started, sets a password, chooses Save & Sign In, and accepts the Terms of Service. [cite:1]

The telephony section shows the connection using Common Edge services, which the article calls a shared edge infrastructure between Webex Calling and Webex Contact Center. Click Next. On Review, Submit, then Download Order Summary, then Close. The Contact Center service is then available. The follow-up click path in the article is Contact Center > Settings > Set up Cisco Webex Contact Center. [cite:1]

What to do next, in the article’s words: set up entities, set up voice options with the voice-channels article, and set up digital channels with the digital-channels article. A later block in the same article says the Data Locality list also applies for On Premises and Webex Contact Center Enterprise, and that a premise-based deployment should select a country of operation which provides services closest to the deployment. That block also says to have an order for Webex Connect or Google Contact Center AI hybrid service before you begin. [cite:1]

04 · Ecosystem

Ecosystem and sister technologies

Provisioning is the door. Voice, digital, identity, and emergency calling are the next rooms.

Services setup wizard

The Control Hub wizard for a trial or a mapped subscription. It reappears until setup completes. [cite:1]

Country of operation

Chooses the data center. Not editable after confirm. [cite:1]

Data Locality

The article the wizard points at for country-to-data-center mapping. The same list is called out for on-premises and Webex Contact Center Enterprise in nee1mb6. [cite:1]

Common Edge

The telephony section’s name for the shared edge between Webex Calling and Webex Contact Center. [cite:1]

Welcome email

Sent to the address on the trial or order wizard. Get Started sets the password. [cite:1]

Order summary

Download Order Summary after Submit, then Close. [cite:1]

Solution Assurance

Who you contact if Save reports an incompatible location. [cite:1]

Webex Connect order

The later block says have a Connect or Google CCAI hybrid order before that begin-state. [cite:1]

mindmap
  Tenant setup
    Trial
    Subscription
    Country lock
    Common Edge
    Next rooms
      Voice
      Digital
      Entities

Sister-technology matrix

Integration edges

Cross-platform bridges

nee1mb6 says the Data Locality list applies for On Premises and Webex Contact Center Enterprise as well, and that a premise deployment should pick the country of operation closest to the deployment. That is not a statement that the multi-tenant wizard builds a Router. [cite:1]

Unified CM provisioning is a different console. This wizard does not print a CUCM publisher step.

Peer contact-center account setup is not mapped on this page. No parity matrix.

Future-integration hooks

• Canon planning: the next click after this room is T3-R05, then T3-R06.
• The February 28, 2025 header is older than 12 months. re-check [cite:1]
• Exact Data Locality country rows were not copied. Open that article before you name a data center. TODO-verify the row for a specific country until you read it.
• Uncited commercial SKUs stay TODO-verify.

Ecosystem troubleshooting

05 · Flow

From the order to a tenant

06 · Config

Paths the articles name

1. Partner trial: Start New Trial, then Yes on the services question. [cite:1]
2. Partner subscription: Order Set-Up wizard, then Next after the order is mapped. [cite:1]
3. Customer: Welcome email, Get Started, password, Save & Sign In, accept Terms of Service. [cite:1]
4. Summary, Set up now. Calling Set up, SIP address, Next. [cite:1]
5. Country or region, time zone, Common Edge, Next, Review, Submit, Download Order Summary, Close. [cite:1]
6. Contact Center > Settings > Set up Cisco Webex Contact Center. [cite:1]

07 · Limits

Numbers worth memorizing

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Walk the wizard without confirming a real country

• Goal: say which field locks before anyone clicks confirm.
• Prereq: a trial or lab subscription. Do not confirm a production country.
• Read the trial sentence and the subscription sentence and say they share one wizard.
• On a screenshot or the article, point at SIP address as editable and country as locked after confirm.
• Write Common Edge in your own words using the article’s shared-edge sentence.
• Break it: tell a teammate the data center can be edited next week. Recovery: read the confirm sentence again.
• Evidence: the header date February 28, 2025 next to a re-check mark.
• Reflection: which click an interviewer will rush.

11 · Quiz

Quiz

12 · Audio

Studio fills these

13 · Interview

Oral-ready

1. 30 seconds. Trial and subscription share the Services setup wizard. Country of operation locks after confirm and picks the data center. [cite:1]

1. 2 minutes. The SIP address can still be edited on Calling Set up. Common Edge is the shared telephony edge the wizard shows. Then I leave this room for voice and digital articles. The header is February 28, 2025, so I re-check it. [cite:1]

2. 30 seconds. Customers start from the Welcome email’s Get Started link. [cite:1]

2. 2 minutes. Password, Save and Sign In, Terms of Service, then the wizard at admin.webex.com until it completes. Partners are recommended to finish before the handoff. [cite:1]

3. 30 seconds. An incompatible location goes to Cisco Solution Assurance. [cite:1]

3. 2 minutes. I do not keep clicking confirm hoping the country becomes editable. [cite:1]

4. 30 seconds. Submit does not mean calls and chat exist. [cite:1]

4. 2 minutes. The article’s next list is entities, voice channels, and digital channels. The later block also wants a Connect or Google CCAI hybrid order before that begin-state. [cite:1]

5. 30 seconds. This wizard does not configure 911. [cite:2]

5. 2 minutes. Emergency calling stays on the Calling and WebRTC articles. The Data Locality sentence in nee1mb6 also mentions on-premises and Enterprise, which is a country list, not a Router design. [cite:1]

14 · Citations

Ledger

Retrieved 2026-10-14. Mirrors cites/T3-R02.md. Facts older than 12 months, and pages whose header date was not in the extract, stay marked re-check.

1. Get started with Webex Contact Center — help.webex — article nee1mb6 — help.webex.com article nee1mb6 — header February 28, 2025, retrieved 2026-10-14. Same wizard for trial and subscription, Welcome email, country lock, Data Locality pointer, Common Edge, Submit, Settings path, voice and digital follow-ups. re-check
2. Enhanced emergency calling for Webex Calling — help.webex — article av6oo3 — help.webex.com article av6oo3 — boundary. Emergency calling is not a step in nee1mb6. Taught with T2-R06.

15 · Re-engineer later

Open

• Open questions: the live Data Locality row for each country.
• Facts still TODO-verify: specific country-to-data-center pairs, because that article was not re-read in this slice.
• Facts still re-check: the entire nee1mb6 page, header February 28, 2025.
• Assets missing: wizard screenshots with no customer data, audio, SVG export.
• Next review date: on the next read of nee1mb6.