Track
Agent assist and agentic AI
The names changed in 2023 and again in 2026. The IAM prefix and the block you configure did not move in lockstep.
4 rooms. Open one, then use its quiz.
Wisdom, Q, and agent assist are one lineage
Using the old name in a design review is fine. Using it as the only name in a 2026 runbook is not.
Turn on assist only where you can show the source
A generated sentence without a cited article is not knowledge. It is a guess in the agent's ear.
Agentic CX is a flow exit, not a magic queue
The application returns an exit condition. Your flow must have a branch for each one, including failure.
Voice ID has ended
On 14 October 2026 this feature is already past its end of support. Leave the blocks out.
Sources and go deeper
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- confirm Amazon Q in Connect. AWS docs. last checked 2026-10. Opened 2026-10. The link left this article and opened the Amazon Connect Customer guide home.
- Amazon Connect Customer Voice ID end of support - Amazon Connect Customer AWS docs. last checked 2026-10
- Call centre - Wikipedia Wikipedia. last checked 2026-10
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Contact Lens for Amazon Connect is now generally available - AWS AWS docs. last checked 2026-10
- Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
sources.json (ai-names) sources.json (ai-config) sources.json (ai-agentic) sources.json (ai-voiceid-ended)