Voice ID has ended

About five minutes of reading

On 14 October 2026 this feature is already past its end of support. Leave the blocks out.

New customers stopped on 20 May 2025. Support ended on 20 May 2026. After that date the console, the admin site, the CCP, and the Voice ID resources are not available. The admin guide points at marketplace partners and at a one-time password through AWS End User Messaging SMS.

The blocks Check Voice ID and Set Voice ID still appear in the historical block list. Adding them to a new flow is a defect.

• Do not grant voiceid IAM permissions for a new design.
• If you still have a domain from before the end date, follow the guide's export and delete steps. Do not assume the data remains.
• Authentication for a new design is Cognito plus Profiles, or your own Lambda check.
• Say 'ended' in the migration map so nobody plans a phase around it.

Number on this page: Ended 2026-05-20. After new customers stopped in 2025

Partner biometric, or a one-time password.

1. Stop. No new Voice ID blocks.
2. Export. If you still have a domain.
3. Replace. A cited alternative.
4. Delete. The old domain.

What usually goes wrong: Scheduling a 2026 phase called 'turn on Voice ID'.

Amazon Connect Customer Voice ID end of support - Amazon Connect Customer AWS docs. last checked 2026-10

The prose is a study paraphrase. The link is the source of the facts.

Glossary

• Agent assist The 4 Aug 2026 name for the feature previously called Amazon Q in Connect, which itself included Wisdom.
• Amazon Q in Connect The 2023 name for generative assistance. The admin guide renamed it agent assist on 4 Aug 2026. IAM still shows the wisdom prefix.
• Wisdom The 2020 preview name for agent search and recommendations. Folded into Amazon Q in Connect on 28 Nov 2023.
• Connect assistant block Associates an AI agents domain with the contact so recommendations can run.

Mind map

Open the Agent assist and agentic AI mind map

Sister technologies

The names changed in 2023 and again in 2026. The IAM prefix and the block you configure did not move in lockstep.

Config and troubleshooting

Scheduling a 2026 phase called 'turn on Voice ID'.

Agent assist still uses the wisdom IAM prefix. The instance attribute ContactLens is the switch this campus can show in a template. The assistant domain is associated after the instance exists.

CfnInstance AWS::Connect::Instance

Resources:
  CampusInstance:
    Type: AWS::Connect::Instance
    Properties:
      IdentityManagementType: SAML
      InstanceAlias: campus-demo
      Attributes:
        InboundCalls: true
        OutboundCalls: true
        ContactflowLogs: true
        ContactLens: true

Integration map

Join records on ContactId. The integration map room lists the seams.

Cross-platform bridges

A CUCM calling search space is not a routing profile, but the profile is the closest idea of 'who can receive what'. A partition is not a Connect object. A UCCX CSQ and a UCCE skill group map to a queue. Precision steps map to routing criteria. A script, an Architect flow, and an Avaya vector map to a contact flow.

Open the mapping room

Future hooks

Hooks you can adopt later: EventBridge contact events, the CTR stream, agent events, Kinesis Video, Customer Profiles events, Cases, Show view, data tables, External Tool, and the flow language JSON in your pipeline. Live Sync and Agentic CX are the 2026 hooks for guided and agentic experiences.