VCC admin
Two administrator applications
Clients, permissions, skills, prompts, DNC, and the PCs that drop calls.
VCC administration ยท foundation ยท 12 min full read
The technical requirements still describe a Java VCC Administrator and a web Administrator Console. Java is not supported on Mac workstations with ARM processors. On those machines the document says to use VCC Administrator via Web in Admin Console.
- Choose Java or web admin
- Remember the ARM exception
Because web applications do not need a Java SE subscription, the same document strongly recommends moving to the Five9 Plus applications. The Java client is still documented, with named JRE 8 update builds. Treat that list as dated and re-read the PDF before you image a PC.
Re-read Do not copy a JRE or macOS version out of this lab into a purchase order.
Pick the client the workstation can actually run.
Pick the client
For a Windows PC and an ARM Mac, name the administrator you would open.
- Windows: Java or web
- ARM Mac: web
- Write down that the JRE list must be rechecked
You did not install Java on the ARM Mac.
- Mac ARM and Java admin? Not supported. Use the web administrator.
- Why Plus? Web apps do not need Java SE.
- Plus transport? HTTPS and WSS.
- IE exception? IE 11 for Oracle Service Cloud only.
- Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- confirm. The fetched PDF names JRE 8 updates 421, 451, and 461, and macOS 15 Sequoia, 26 Tahoe, and 27 Golden Gate. Those lines are time-specific. last checked 2026-10.
Glossary. List penetration: The default list walk: first number on every record, then the next number. List dialing modes
Sister technologies. RedSky. Emergency-location partner on the E911 data sheet. Not the ITSP. E911 data sheet
Config. For a Windows PC and an ARM Mac, name the administrator you would open.
Troubleshooting. A new Mac laptop shows a Java error before the domain tree appears. Open the web administrator.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.