Dialer
Predictive fills idle time, and it can drop calls
Preview, progressive, power, predictive, and TCPA manual touch, with the abandon window kept honest.
Dialer modes and pacing ยท advanced ยท 12 min full read
The dialer page says predictive mode uses algorithms to predict agent availability and is suited to more than 10 active agents. The outbound page says it increases time spent talking to people instead of dialing. Both are marketing descriptions of an overdial.
- Explain predictive without claiming the source code
- Quote the 30-day and 24-hour windows
The default-settings topic is the control room: monitor abandoned call percentage, a max percentage, a warning if you change the max, 30 rolling days on US domains, and 24 hours on UK domains. A community test article says predictive throttles and does not necessarily lock to one-to-one, while other lines in that same article talk about dropping to one-to-one. Use the settings page as the control. Treat the test article as a field note with mixed wording.
The algorithm itself is not public source.
Watch a throttle
Run Predictive in the bench with 12 agents and a low live rate, then a high one.
- Note abandon
- Note pace falling when abandon is high
- Write the real window next to the chart
You wrote 30 days, not the chart's minute.
- Ten-agent line? Dialer page guidance.
- US window? 30 days.
- Test article? Mixed field note.
- Simulator window? Not Five9's 30 days.
- Dialer product page. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- Default campaign settings. vendor. last checked 2026-10.
- Dialing modes live testing. community. last checked 2026-10. Community test notes. Wording inside the article is not uniform.
- confirm. The exact throttle curve is not specified on the default-settings page. The community test article disagrees with itself about an instant drop to 1:1. last checked 2026-10.
Glossary. Dispatchable location: The place responders can find the caller. A stale HQ address fails that test. E911 data sheet
Sister technologies. Dynamics 365, Zendesk, Oracle, NetSuite, Epic. Each is a named Plus adapter. This lab does not copy a package number for them. Technical requirements PDF
Config. Run Predictive in the bench with 12 agents and a low live rate, then a high one.
Troubleshooting. Abandon climbs whenever inbound takes the same agents. Dedicate agents or move the book to progressive.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.