Skills
Skill level versus list order
Queues, the awkward tab name, pools, levels, Default, and the scoreboard.
Skills routing ยท advanced ยท 12 min full read
The skill transfer article describes an option to ignore the order of skills in the module and distribute by the agent's skill level instead. Order and level are different ideas. Order is the list you typed. Level is a property of the agent.
- Pick list order or agent level
- Do not assume they match
This lab does not quote the click-path for editing an agent's level. If you use the option, confirm in the editor which number wins. Do not assume the top of the list is the highest level.
The article gives you a switch.
Write the rule
One sentence: list order or agent level.
- Name the switch
- Name who would receive a test call
- Say what you did not assume
The sentence matches the switch.
- Same number? No.
- What does ignore-order do? Uses agent skill level.
- Click-path quoted here? No.
- Switch off? List order stands.
- Skill Transfer functions. community. last checked 2026-10.
- confirm. The article names the option. The exact screen where an agent's skill level is edited was not quoted in this lab. last checked 2026-10.
Glossary. Vertical dialing: Finishes the numbers on one record before moving on. Community notes say the compass wording is easy to misread. List dialing modes
Sister technologies. Studio digital IVA. A ChatBot task key from the matching regional Studio portal into VCC. Studio digital IVA with VCC
Config. One sentence: list order or agent level.
Troubleshooting. They are high level and the module is set to list order, which prefers a junior skill listed first. Change the switch or the list, on purpose.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.