IVA
Studio has regions
Studio regions, task keys, handoffs, and prompts that are production changes.
IVA and GenAI ยท foundation ยท 12 min full read
The technical requirements publish Studio portal hosts by region: five9.us, five9.au, five9.ca, five9.uk, and five9.br studioportal.io, plus older inferencecommunications.com names. A task built in the wrong region will not be the task your VCC domain can call.
- Match Studio region to the domain
- Prefer DNS SRV over a pinned IP
SIP notes in that same part of the PDF, including UDP 5060 and a beta TCP 5061, are labeled next to Studio SBC material. Do not paste those ports onto every VCC trunk without checking which SBC family the domain uses. DNS SRV is the preferred way to find Five9 SIP resources.
Pick the region that matches the domain.
Pick a host
For a Canadian domain, name the portal host from the PDF.
- five9.ca.studioportal.io
- Not the US host
- SRV instead of a pinned IP
The host matches Canada.
- Region matters? Yes. Use the matching portal.
- Legacy hosts listed? Yes.
- How to find SIP? DNS SRV.
- Paste Studio ports onto every trunk? No. Confirm the family.
- Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- IANA service names and port numbers. ports. last checked 2026-10.
- RFC 3261, SIP: Session Initiation Protocol. rfc. last checked 2026-10.
- RFC 1035, domain names. rfc. last checked 2026-10.
- RFC 2782, DNS SRV. rfc. last checked 2026-10.
- RFC 9293, Transmission Control Protocol. rfc. last checked 2026-10.
- RFC 768, User Datagram Protocol. rfc. last checked 2026-10.
- confirm. Studio signaling ports in the PDF are easy to misread as universal VCC trunk ports. Confirm which SBC your domain uses. last checked 2026-10.
Glossary. DNS SRV: The preferred lookup for SIP targets in the technical requirements. Technical requirements PDF
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. For a Canadian domain, name the portal host from the PDF.
Troubleshooting. The task was built in the US portal and the domain is in the UK. Use the UK Studio portal.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.