Migration
Dialing modes do not survive the move by osmosis
A teaching bridge: skills, modules, modes, data, the gateway, and a go/no-go that can stop.
From UCCX and UCCE ยท advanced ยท 12 min full read
UCCE outbound has its own pacing words. Five9's product pages talk about Preview, Progressive, Power, Predictive, and Manual Touch. The simulator in this lab is a classroom clock, not either vendor's algorithm.
- Choose a Five9 mode by its own definition
- Keep the simulator in the classroom
Progressive on the outbound product page is one call per available agent. The dialer page also describes an adaptive pace and a smaller team. Quote the page you mean. Do not copy a Cisco lines-per-port number into Max Abandoned Call Percentage. This lab does not state a numeric default for that field.
Re-choose the mode in Five9's words.
Re-choose a mode
Pick a Five9 mode for a ten-agent team and write which page you are quoting.
- Mode
- Page
- What you will not copy
You left the Cisco ratio out.
- Mode names? Preview, progressive, power, predictive, manual touch.
- Simulator? A teaching model.
- Copy the Cisco ratio into abandon %? No.
- Numeric default? Not stated here.
- Dialer product page. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- IANA service names and port numbers. ports. last checked 2026-10.
- confirm. The dialer product page and the outbound product page describe progressive pacing in different words. Quote the page you use. last checked 2026-10.
Glossary. Manual touch: No automatic dial. TCPA manual touch adds typing, blocks paste, and enables Dial on a match. TCPA manual touch
Sister technologies. Dynamics 365, Zendesk, Oracle, NetSuite, Epic. Each is a named Plus adapter. This lab does not copy a package number for them. Technical requirements PDF
Config. Pick a Five9 mode for a ten-agent team and write which page you are quoting.
Troubleshooting. Power dialing is not a Cisco port group. Reconfigure from the Five9 dialog.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.