The domain is the tenant

Foundations and the domain · foundation · 12 min full read

You sign into one domain. Skill groups, users, lists, prompts, scripts, and campaigns live there. Another domain does not inherit them.

• State the domain boundary
• Say which roles join a skill group

Five9 does not use CUCM-style partitions and calling search spaces. If you are coming from Unified Communications Manager, do not look for a partition table. Look for the domain, then skills and campaigns. That mapping is a teaching bridge, not a vendor migration wizard.

Objects that do not leak into the next domain.

Draw the boundary

Sketch two domains and refuse to share a list between them.

1. Name three objects that stay inside a domain
2. Write the CUCM idea you will not look for
3. Say which roles can join a skill

A teammate can repeat the boundary without saying 'partition'.

• Domain boundary? Users, lists, skills, and campaigns stay in that domain.
• CUCM partition equivalent? There isn't one. Teach domain, skills, campaigns.
• Skill membership? Agent or supervisor users, and a user may have several skills.
• Multiple skills on a campaign? Yes.

Glossary. Skill group: Agents or supervisors who can take a campaign's work. A user and a campaign can have more than one. Skill groups

Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules

Config. Sketch two domains and refuse to share a list between them.

Troubleshooting. The agent is logged in and Ready, and the queue never offers the call. Add the user to the Billing skill group.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.