Foundations
One profile, many campaigns
What a Five9 domain contains before anyone dials.
Foundations and the domain ยท foundation ยท 12 min full read
A campaign profile overrides campaign defaults such as the ANI. You may create many profiles. A campaign uses one profile at a time. The same profile can be on more than one campaign. You attach it in Advanced mode, and workflow rules can swap it.
- Assign one profile
- Name two things a profile is for
Profiles also filter and sort lists, control pop-up windows in the agent interface, and manage disposition counts. They are not a second copy of the dialing mode.
The profile decorates the campaign. It does not replace it.
Pick an ANI
Write two profiles with two ANIs and assign one to a campaign.
- Name the Advanced mode step
- Say what the second campaign could reuse
- Say what the profile does not set
You did not put the dialing mode on the profile.
- Profiles per campaign? One.
- Can a profile be shared? Yes, across campaigns.
- What can it override? Defaults such as the ANI.
- How can it change later? Workflow rules.
- Campaign profiles. vendor. last checked 2026-10.
- Assign a campaign profile. community. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
Glossary. Disposition: The outcome code on a call. Final disposition stops the other numbers on that record for the campaign. List dialing modes
Sister technologies. Verint. Named on the WEM page as a partnership. Not a synonym for native WEM. Workforce engagement management
Config. Write two profiles with two ANIs and assign one to a campaign.
Troubleshooting. Outbound calls show the default ANI after a morning change. Assign it in Advanced mode.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.