Inbound
A DNIS answers only while the campaign runs
DNIS, run state, scripts, overflow, schedules, and the pause between calls.
Inbound campaigns ยท foundation ยท 12 min full read
An inbound campaign receives calls for a DNIS and processes them with that campaign's IVR script. The inbound topic is blunt about state: if the campaign is not running, callers hear a busy signal.
- Tie DNIS, run state, and IVR together
- Check state before the carrier
Greetings, skills, and hold music never get a chance to run in that state. The first check on a new number is the campaign state, not the carrier.
State comes before treatment.
State drill
List three states you would check before a trunk ticket.
- Campaign running
- DNIS attached
- Script assigned
Busy is explained or you have a real trunk symptom.
- Stopped inbound? Busy.
- What runs after answer? The campaign IVR.
- What is DNIS? The called number presented to the campaign.
- First busy check? Is the campaign running?
- Inbound campaigns. vendor. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. Max Abandoned Call Percentage: A campaign field with a warning if you change it. This lab does not state a numeric default. Default campaign settings
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. List three states you would check before a trunk ticket.
Troubleshooting. The DID was purchased this morning. Start Stores.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.