Dialer
Progressive keeps one call per free agent
Preview, progressive, power, predictive, and TCPA manual touch, with the abandon window kept honest.
Dialer modes and pacing ยท practice ยท 12 min full read
The outbound product page says progressive dialing automatically dials one customer per available agent and is what centers use when they want to avoid dropped outbound calls. The dialer product page also says progressive is appropriate when fewer than 10 agents are active, and that it adapts pace to campaign performance.
- Quote the one-call sentence
- Check the other sentence in the UI
Those two sentences are both public and they are not the same sentence. One says one call per available agent. The other says the pace adapts. Reconcile them in the admin UI of your domain. This lab's simulator uses the one-call reservation so you can see abandon stay near zero.
Read both before you argue.
Run progressive
Open the pacing bench, pick Progressive, and watch abandon.
- Set 8 agents
- Set a 30 percent live rate
- Note abandon versus predictive
Abandon stays near zero while predictive can climb.
- One per agent? That is the outbound page.
- Ten-agent hint? Dialer page guidance, not a proven hard limit.
- Why low abandon? The agent is reserved.
- Simulator? Teaching model.
- Outbound product page. vendor. last checked 2026-10.
- Dialer product page. vendor. last checked 2026-10.
- confirm. Five9 publishes both 'one customer per available agent' and 'adaptively control dialing pace' for progressive. This lab does not know which sentence the current build implements. last checked 2026-10.
Glossary. Certified Caller: Five9's STIR/SHAKEN program. Not the same thing as a local ANI on a profile. Certified Caller
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Open the pacing bench, pick Progressive, and watch abandon.
Troubleshooting. The campaign is actually power with three lines per agent. Set progressive if one call per agent is the requirement.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.