IVR
The module list is the vocabulary
The module vocabulary, branches, Skill Transfer, queries, and visual framing.
IVR scripts ยท foundation ยท 12 min full read
The IVR modules chapter names the blocks you may place. The list includes Play, Menu, Get Digits, Input, Voice Input, If/Else, Case, Set Variable, Lookup Contact Record, Query, Skill Transfer, IVA Transfer, Voicemail Transfer, Set DNC, Third Party Transfer, Foreign Script, Language, and others such as Conference, Iterator, and the Salesforce modules.
- Use published module names
- Treat the bench file as a model
This lab's builder uses those names. It does not contain a module called Hangup, because that name is not in the chapter list this lab read. A transfer that completes the script is the ending the skill article describes.
Use a name from the chapter.
Place five blocks
In the IVR builder, build Play, Menu, Skill Transfer.
- Use published names
- Export the JSON
- Read the warning on the file
The file says it is a learning model.
- Is Hangup in the chapter list? Not in the list this lab read.
- When does Skill Transfer finish the script? When an agent connects.
- Bench JSON? Not a VCC import.
- Menu exists? Yes.
- IVR modules. vendor. last checked 2026-10.
- Skill Transfer functions. community. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
- confirm. Some third-party notes mention a hangup behavior. It is not in the modules chapter quoted here. last checked 2026-10.
Glossary. Adherence: Plan versus what the person did. The WFM page lists historical and real-time views, plus alerts. Workforce management
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. In the IVR builder, build Play, Menu, Skill Transfer.
Troubleshooting. A diagram ends every branch with a box that does not exist in the editor. End on Skill Transfer, Voicemail Transfer, or Third Party Transfer.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.