APIs
Reporting is a role
Named web services, the Reporting role, layouts, call variables, and the clocks that delete evidence.
APIs and reporting ยท foundation ยท 12 min full read
Standard reports do not appear because you are an administrator. The community reporting article says you need the Reporting role and at least one reporting permission.
- Separate the Reporting role from administration
- Pick the category that matches the question
Categories named there include Agent, Call Log, IVR, ACD Queue, Campaign, List, Contact, Do Not Call, Worksheet, Digital Channel, Legacy Digital, and Operational Summary. If a category is missing, check the role before you check the carrier.
You still need the Reporting role to see them.
Grant the role
Write the role and one category for a queue question and a DNC question.
- Reporting role
- ACD Queue
- Do Not Call
You did not grant 'admin so they can see reports'.
- Role? Reporting, plus a permission.
- IVR category? Yes.
- Admin without the role? No standard reports.
- Digital versus Legacy Digital? Both named.
- Generating standard reports. community. last checked 2026-10.
- Call log reports chapter. vendor. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
- Automatic call distributor. wikipedia. last checked 2026-10.
Glossary. Campaign: Inbound, outbound, or autodial. Blended is staffing language, not a fourth type. Inbound campaigns
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Write the role and one category for a queue question and a DNC question.
Troubleshooting. The account is a supervisor and not a reporting user. Add the role.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.