APIs and reporting

The APIs and SDKs page names CTI Web Services, Configuration Web Services, Reporting Web Services, Statistics Web Services, Web2Campaign, the CRM SDK, and Web Connectors. The same

Standard reports do not appear because you are an administrator. The community reporting article says you need the Reporting role and at least one reporting permission.

The same reporting guidance describes three layouts: Tabular, Summary, and Matrix. A matrix answers a cross-tab question. It is not the layout you hand to a spreadsheet as a direct

The call log report is the place people look for one call. The community article on filters, dated 14 July 2026, describes a window of about 60 days unless retention has been exten

Call variables can be reported when two things are true: the user has permission to edit them, and the variable is enabled for reporting. The community article is explicit that the

The product material names prebuilt connections for Zoom Phone and Microsoft Teams. A prebuilt path is a product. A Web Connector that opens a URL is also a product. They are not t

Reporting Web Services can move numbers out of the domain. Retention still applies to what Five9 keeps, not to the warehouse you built. Once a row is in your bucket, your policy ow