APIs
Layouts, and the matrix that will not export
Named web services, the Reporting role, layouts, call variables, and the clocks that delete evidence.
APIs and reporting ยท practice ยท 12 min full read
The same reporting guidance describes three layouts: Tabular, Summary, and Matrix. A matrix answers a cross-tab question. It is not the layout you hand to a spreadsheet as a direct CSV.
- Match the layout to the question
- Do not call a matrix a CSV
Pick the layout from the question. 'Every call' wants tabular. 'Averages by skill' wants summary. 'Skill by disposition' might want a matrix, and then a second export if someone needs rows.
Choose the picture, then the file.
Pick a layout
For three questions, name the layout and whether a CSV is honest.
- Every abandoned call
- Average handle time by skill
- Skill crossed with disposition
The third answer does not say 'just export the matrix'.
- Three layouts? Tabular, Summary, Matrix.
- Matrix to CSV? Not directly.
- Row-level? Tabular.
- Totals? Summary.
- Generating standard reports. community. last checked 2026-10.
Glossary. DNIS: The number an inbound campaign answers. A stopped campaign does not answer. Inbound campaigns
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. For three questions, name the layout and whether a CSV is honest.
Troubleshooting. The layout was never the export. Export a layout that has rows.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.