APIs
What an extract is allowed to remember
Named web services, the Reporting role, layouts, call variables, and the clocks that delete evidence.
APIs and reporting ยท advanced ยท 12 min full read
Reporting Web Services can move numbers out of the domain. Retention still applies to what Five9 keeps, not to the warehouse you built. Once a row is in your bucket, your policy owns it.
- Export before the clocks run out
- Keep DID retention separate from domain retention
Disabled domains, campaign state, agent data, and numbers have their own retention lines: agent data 60 days, campaign state 120 days, a disabled domain 120 days after closure, DIDs and toll-free numbers 90 days after closure. Do not design a 'temporary' domain and expect the DIDs to wait forever.
From the public retention terms.
Close a domain on paper
List what you will export and which clock kills the rest.
- Reports
- DIDs
- Your warehouse policy
You did not assume the DID waits 120 days.
- Agent data? 60 days.
- Campaign state? 120 days.
- DIDs after closure? 90 days.
- Disabled domain? 120 days after closure.
- Data retention. vendor. last checked 2026-10.
- APIs and SDKs. vendor. last checked 2026-10.
- Generating standard reports. community. last checked 2026-10.
Glossary. Preview: The agent sees CRM history before the dial. Dialer product page
Sister technologies. Certified Caller. STIR/SHAKEN attestation for FCC and CRTC. Separate from profile ANI. Certified Caller
Config. List what you will export and which clock kills the rest.
Troubleshooting. Closure plus 90 days already passed. Use the export you took while the domain was alive.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.