APIs
Call variables are not history
Named web services, the Reporting role, layouts, call variables, and the clocks that delete evidence.
APIs and reporting ยท advanced ยท 12 min full read
Call variables can be reported when two things are true: the user has permission to edit them, and the variable is enabled for reporting. The community article is explicit that they are not historical. Turn the flag on today and yesterday's calls stay empty.
- Enable reporting before you need the column
- Check custom dispositions one by one
Apply to All Dispositions does not cover custom dispositions. If the variable should stick on a custom outcome, that disposition is a separate checkbox, not a wish.
Yesterday is already gone.
Turn on a variable
Write the permission, the flag, and the first call that can show it.
- Permission
- Flag
- Start time
You promised no backfill.
- Backfill? No.
- Permission name? User Can Edit Call Variables.
- All dispositions includes custom? No.
- Both switches? Permission and the reporting flag.
- Call variables for reporting. community. last checked 2026-10.
- Generating standard reports. community. last checked 2026-10.
Glossary. List penetration: The default list walk: first number on every record, then the next number. List dialing modes
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. Write the permission, the flag, and the first call that can show it.
Troubleshooting. Apply to All was checked and the custom code was not. Set the custom disposition.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.