APIs
The call log is a window, not an archive
Named web services, the Reporting role, layouts, call variables, and the clocks that delete evidence.
APIs and reporting ยท practice ยท 12 min full read
The call log report is the place people look for one call. The community article on filters, dated 14 July 2026, describes a window of about 60 days unless retention has been extended.
- Separate the call log window from audio retention
- Date the article you are quoting
Data-retention terms are a different clock: VCC audio is the sooner of 30 days, a successful SFTP or FTP offload, or the contract. A report row and a recording file do not expire on the same day. Say which one you mean.
Do not use one number for both.
Answer last quarter
Say whether the row and the file should still exist.
- Call log window
- Audio rule
- What you would tell the stakeholder
You used two numbers.
- Call log window? About 60 days unless extended, per that article.
- Audio? 30 days, offload, or contract โ whichever is sooner.
- Same clock? No.
- Why date the article? The window can change.
- Call log filters. community. last checked 2026-10. Community article dated 14 July 2026.
- Data retention. vendor. last checked 2026-10.
- Call log reports chapter. vendor. last checked 2026-10.
- confirm. The 60-day call log window is from a community article dated 14 July 2026. Confirm the current window before you promise it. last checked 2026-10.
Glossary. Disposition: The outcome code on a call. Final disposition stops the other numbers on that record for the campaign. List dialing modes
Sister technologies. Studio digital IVA. A ChatBot task key from the matching regional Studio portal into VCC. Studio digital IVA with VCC
Config. Say whether the row and the file should still exist.
Troubleshooting. Offload succeeded at day 10. The live copy is gone. Use the archive.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.