Migration
Numbers, lists, and ANI are a data project
A teaching bridge: skills, modules, modes, data, the gateway, and a go/no-go that can stop.
From UCCX and UCCE ยท practice ยท 12 min full read
DNIS values, calling lists, dispositions, and do-not-call entries are domain data. They are not inside the Cisco script file. A cutover that moves only the IVR still has nothing to dial and nowhere legal to send a call.
- Load lists, DNC, and dispositions as data
- Assign the ANI profile
Campaign profiles hold the ANI override. Local ANI is not the Certified Caller program. If the old system presented a specific caller ID, create the profile and assign it in Advanced mode, then ask separately whether attestation is in scope.
The script cannot invent these.
Pack the data
List the files you will load before the DNIS is pointed over.
- Lists
- DNC
- Dispositions
- ANI profile
The IVR is not the only artifact.
- Lists in the script file? No.
- ANI lives on? The campaign profile.
- Certified Caller? A separate project.
- Stopped inbound? Does not answer.
- Planning your implementation. vendor. last checked 2026-10.
- Inbound campaigns. vendor. last checked 2026-10.
- Data retention. vendor. last checked 2026-10.
- RFC 8224, Authenticated Identity Management in SIP. rfc. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. Max Abandoned Call Percentage: A campaign field with a warning if you change it. This lab does not state a numeric default. Default campaign settings
Sister technologies. CRM SDK. Bring-your-own CRM when no named adapter exists. APIs and SDKs
Config. List the files you will load before the DNIS is pointed over.
Troubleshooting. The profile was created and never assigned. Assign it.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.