CRM and CTI
CTI is a named API, not a vibe
Named adapters, the CTI API, and the Salesforce and ServiceNow details this check would not guess.
CRM and CTI integrations ยท foundation ยท 12 min full read
The APIs and SDKs page lists a Computer Telephony Integration (CTI) Web Services API next to Configuration, Reporting, Statistics, Web2Campaign, the CRM SDK, and Web Connectors. CTI, on that page, is one of those names.
- Use the API name the page printed
- Leave screen pop unspecified
Wikipedia's ACD article says an advanced distributor may use computer telephony integration as an input to the route. That is the general word. Five9's page is the product name. A screen pop, a click-to-dial button, and a package version were not on the pages this chapter read.
Do not mix them.
Name three APIs
Pick three from the list and do not describe their payloads.
- CTI
- One neighbor
- No invented field
The names match the page.
- Five9's CTI name? CTI Web Services API.
- Same as Reporting? No.
- Web2Campaign? On the list.
- Screen pop specified? No.
- APIs and SDKs. vendor. last checked 2026-10.
- Automatic call distributor. wikipedia. last checked 2026-10.
- confirm. Salesforce screen pop, click-to-dial, and package versions were not on the pages this chapter could read. last checked 2026-10.
Glossary. IVR module: A named block in the IVR Administrator's Guide, such as Menu, Play, If/Else, or Skill Transfer. IVR modules
Sister technologies. RedSky. Emergency-location partner on the E911 data sheet. Not the ITSP. E911 data sheet
Config. Pick three from the list and do not describe their payloads.
Troubleshooting. The API page names the API. It does not print that field list. Delete the fields.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.