IVR
Play, Menu, digits, and voice
The module vocabulary, branches, Skill Transfer, queries, and visual framing.
IVR scripts ยท practice ยท 12 min full read
Play speaks a prompt or TTS. Menu takes a choice and has an exit per option. Get Digits and Input collect what the caller types. Voice Input and the Natural Language Processing module are the speech-side blocks in the same chapter. Input is what the ZIP-code web-service example uses, storing ZIP as a variable.
- Draw the failure exit
- Store digits in a named variable
A menu that has no No Match path strands people who press the wrong key. Draw that exit before you draw option 1.
The failure exit is part of the design.
Build the hours menu
Use the Hours preset in the builder and press a digit.
- Play the greeting
- Take branch 2
- Land on Skill Transfer
You can narrate the path.
- ZIP module? Input.
- Why No Match? Wrong input needs an exit.
- Speech modules? Voice Input and Natural Language Processing.
- TTS? Yes, in the example.
- IVR modules. vendor. last checked 2026-10.
- Menu module. vendor. last checked 2026-10.
- XML web service IVR example. vendor. last checked 2026-10.
- RFC 4733. rfc. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. CTI Web Services API: One name on the APIs page. Not a screen-pop field list. APIs and SDKs
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Use the Hours preset in the builder and press a digit.
Troubleshooting. The menu has options 1 and 2 and no failure exit. Send No Match to a replay or an agent.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.