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IVR

IVA, foreign scripts, DNC, and leaving the platform

The module vocabulary, branches, Skill Transfer, queries, and visual framing.

Learn it in 5 minutes

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IVR scripts ยท advanced ยท 12 min full read

IVA Transfer hands the call to a Studio task. Foreign Script jumps to another IVR script. Set DNC is the removal action. Third Party Transfer leaves your agents. Language switches prompt language. These are five different exits. A diagram that says 'send to bot' does not say which one.

Digital IVA integration, in the March 2026 Studio article, needs a Studio API key with Build permission and a ChatBot task key pasted into the VCC side. Voice IVA Transfer is not automatically that digital article. Confirm which channel you are wiring.

Visual

SVGPNGHTMLMDPDF
A bot, then a personLanguageThe language module setsthe prompts.IVRIVAIVA Transfer calls thetask.IVRContainThe bot finishes, or itdoes not.StudioSkillA later Skill Transferis the human path.IVRDNCA removal uses Set DNC,not the bot.IVRLeaveThird party is adifferent exit.IVR

Name the module.

Worked example

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Label five arrows

On a sketch, name the module for each arrow.

  1. Bot
  2. Other script
  3. Opt out
  4. Outside number
  5. Language

No arrow says 'stuff'.

Quiz

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A second script is called with
Removal from calling uses
Digital IVA setup in the 2026 article needs
That digital article is automatically the voice IVA Transfer screen. True or false?
Third Party Transfer keeps the call on your skill. True or false?

Sources and go deeper

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  • IVR modules. vendor. last checked 2026-10.
  • Studio digital IVA with VCC. community. last checked 2026-10.
  • Interactive voice response. wikipedia. last checked 2026-10.
  • confirm. Public pages describe IVA Transfer and a digital ChatBot integration separately. This lab does not claim they share one property sheet. last checked 2026-10.

Ecosystem

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Glossary. Campaign profile: Overrides defaults such as ANI. One profile is assigned to a campaign. The same profile can be reused. Campaign profiles

Sister technologies. Zoom Phone and Microsoft Teams. Named prebuilt connections. A local UC client is also about 320 kbps. APIs and SDKs

Config. On a sketch, name the module for each arrow.

Troubleshooting. The removal digit starts IVA Transfer. Use Set DNC.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.

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