CRM and CTI
The prebuilt CRM names are a list
Named adapters, the CTI API, and the Salesforce and ServiceNow details this check would not guess.
CRM and CTI integrations ยท foundation ยท 12 min full read
The APIs page says it has pre-built integrations with Salesforce, ServiceNow, Microsoft Dynamics 365, Oracle Service Cloud, Oracle NetSuite, and Zendesk. A later line says robust pre-built integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.
- Spell the name the page spelled
- Send unlisted CRMs to the SDK
The desktop page's out-of-the-box line is Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk, and it adds bring-your-own with the CRM SDK. Microsoft on that line is not spelled Dynamics. Dynamics 365 is spelled on the API list. Quote the line you mean.
Copy the spelling.
Sort three systems
Adapter list, or SDK.
- Salesforce
- An internal CRM
- Zendesk
The internal CRM is the SDK case.
- Dynamics spelling? On the API list.
- Zendesk? Named.
- Two Oracle names? Service Cloud and NetSuite.
- Unlisted CRM? CRM SDK.
- APIs and SDKs. vendor. last checked 2026-10.
- Agent Desktop. vendor. last checked 2026-10.
- confirm. This chapter does not restate Salesforce package numbers. The technical-requirements PDF was not the page quoted here. last checked 2026-10.
Glossary. Skill Transfer: Sends the call toward one or more skills. No skill selected means the Default queue in the community write-up. Skill Transfer functions
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Adapter list, or SDK.
Troubleshooting. They might be the same family. The pages use different words. Cite the line.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.