Foundations
Three campaign types
What a Five9 domain contains before anyone dials.
Foundations and the domain ยท foundation ยท 14 min full read
Public admin topics describe three campaign types: inbound, outbound, and autodial. Inbound answers a DNIS and runs the campaign IVR. Outbound uses the dialer and an agent. Autodial also dials a list, and the planning topic groups it with inbound when you add prompts and IVR.
- Name the three campaign types
- Explain blended without inventing a fourth type
Blended, on the product page, is agents moving between inbound and outbound. It is not a fourth campaign type in the planning roadmap. Do not create an object named Blended and expect the admin guide to define it.
Three types in the admin roadmap. Blended is an operating description.
Pick the type
Match three requests to inbound, outbound, or autodial.
- A support number that must answer
- A list of renewals an agent should dial
- A reminder the IVR speaks before any agent
Each request has one type, and none of them is named Blended.
- Three types? Inbound, outbound, autodial.
- Stopped inbound? Busy signal.
- What is blended? Agents working inbound and outbound, not a fourth type.
- Autodial needs? List plus prompts and IVR, per the planning topic.
- Planning your implementation. vendor. last checked 2026-10.
- Inbound campaigns. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. Campaign profile: Overrides defaults such as ANI. One profile is assigned to a campaign. The same profile can be reused. Campaign profiles
Sister technologies. Dynamics 365, Zendesk, Oracle, NetSuite, Epic. Each is a named Plus adapter. This lab does not copy a package number for them. Technical requirements PDF
Config. Match three requests to inbound, outbound, or autodial.
Troubleshooting. Renewal calls are placed by hand from a DID because someone built an inbound campaign. Create an outbound campaign, load the list, and choose a dialing mode.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.