VCC admin
User profiles before user accounts
Clients, permissions, skills, prompts, DNC, and the PCs that drop calls.
VCC administration ยท foundation ยท 12 min full read
The planning roadmap says to define user profiles before you add user accounts. A profile is the permission bundle. An account is the person. Creating people first and hoping the default permissions match the job is how reporting and call-variable edits go missing.
- Create a profile before accounts
- Keep admin rights off the agent profile
Skill groups then take users who already have the agent or supervisor role. An administrator account is not automatically a member of a queue.
The roadmap order is the point.
Write a profile
List the permissions for one agent profile and one admin profile.
- Agent: no IVR folder
- Admin: call variables if they need them
- Neither profile includes every right
The two profiles are different.
- Profile or account first? Profile, then account.
- Who joins a skill? Agent or supervisor users.
- Missing permission symptom? It looks like a missing feature.
- Call variable edits? A named permission on the administrator role.
- Planning your implementation. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
Glossary. Vertical dialing: Finishes the numbers on one record before moving on. Community notes say the compass wording is easy to misread. List dialing modes
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. List the permissions for one agent profile and one admin profile.
Troubleshooting. The account exists and the skill is correct. Attach the agent profile the design named.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.