Dialer
Preview lets the agent read first
Preview, progressive, power, predictive, and TCPA manual touch, with the abandon window kept honest.
Dialer modes and pacing ยท foundation ยท 12 min full read
Preview delivers the contact and, on the product page, CRM history before the call is placed. It is the mode for conversations that need context. It does not overdial, so abandon from extra ringing lines is not the design.
- Choose preview for context
- Separate it from TCPA
The product page's Manual Touch mode goes further and removes automated dialing. Preview itself can still place the call after the agent has seen the record. Do not describe preview and TCPA manual touch as the same switch.
See the record, then one call.
When to pick it
Name two campaigns that should be preview and one that should not.
- A retention save
- A complaint callback
- A huge identical reminder
The reminder is not preview.
- Why preview? Context before the dial.
- Same as TCPA? No. TCPA removes automatic dialing.
- Overdial? Not the design.
- Still needs a list? Yes.
- Dialer product page. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- TCPA manual touch. community. last checked 2026-10.
- Telephone Consumer Protection Act of 1991. wikipedia. last checked 2026-10.
Glossary. Direct Connect: Layer-3 handoff, full duplex, BGP failover, in the technical requirements. Technical requirements PDF
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. Name two campaigns that should be preview and one that should not.
Troubleshooting. The mode is power and the CRM pop never arrives before the beep. Use preview for that book.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.