Track 07
The number people publish is often a voice app, not a human. The resource account is the identity of that app.
You can design an attendant, a queue, overflow, and the license on the resource account.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Chapter list. Each room keeps its own sources.json.
Room files: T07-R01-resource-accounts-for-voice-apps T07-R02-auto-attendant-design T07-R03-queue-routing-methods T07-R04-timeout-overflow-and-outbound-funding T07-R05-nested-voice-apps T07-R06-numbers-on-voice-apps
