Foundations
Roles on the floor
What a Five9 domain contains before anyone dials.
Foundations and the domain ยท foundation ยท 12 min full read
The same person is not every role. Agents take contacts. Supervisors can sit in skill groups with agents. Administrators configure the domain. Reporting is its own permission: standard reports do not appear without the Reporting role and at least one reporting permission.
- Separate agent, supervisor, admin, and reporting
- Name one fine-grained admin permission
Administrator permissions are finer than the job title. Editing call variables, for example, depends on 'User Can Edit Call Variables' on the administrator role. Skipping a permission looks like a missing feature.
Separate the person from the permission.
Role card
Write four logins and the one task each is allowed to do.
- Name an agent task
- Name an admin task
- Name the reporting gate
You did not give the agent the IVR folder.
- Reporting menu missing? Check the Reporting role and a reporting permission.
- Supervisor in a skill? Yes, the skill topic allows it.
- Call variable permission? User Can Edit Call Variables.
- Who edits IVR? An administrator.
- Skill groups. vendor. last checked 2026-10.
- Generating standard reports. community. last checked 2026-10.
Glossary. User profile: The permission template for a person. Not a campaign profile. Planning your implementation
Sister technologies. ServiceNow Plus adapter. Service Operations and Configurable workspaces. Release names in the PDF this lab read: Australia, Zurich, Yokohama. ServiceNow Plus adapter
Config. Write four logins and the one task each is allowed to do.
Troubleshooting. A supervisor says reporting is broken. Add the Reporting role and a reporting permission.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.