Migration
Scripts are rebuilt in modules
A teaching bridge: skills, modules, modes, data, the gateway, and a go/no-go that can stop.
From UCCX and UCCE ยท practice ยท 12 min full read
A UCCX script is a document in Cisco's editor. A Five9 IVR script is a chain of modules from the IVR Administrator's Guide: Menu, Get Digits, If/Else, Skill Transfer, Play, and the rest of that chapter. The lab's builder speaks those names and exports a learning JSON that VCC will not import.
- Rebuild flows as named modules
- Treat the builder export as a study file
Time-of-day branches, a language prompt, and a transfer to a skill are the usual bones. Rebuild them. Do not hex-edit the old file.
Each Cisco step becomes a named module.
Rewrite four boxes
Turn a greeting, a menu, an hours check, and a queue into module names.
- Play
- Menu
- If/Else
- Skill Transfer
You can point at each module in the builder.
- Import the .aef? No.
- Greeting? Play.
- Queue? Skill Transfer.
- Builder JSON? Learning model only.
- IVR modules. vendor. last checked 2026-10.
- Inbound campaigns. vendor. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
- confirm. Module mapping from UCCX steps is instructional. Validate every script in a domain. last checked 2026-10.
Glossary. Predictive: Algorithmic pacing. Product guidance talks about teams larger than about ten agents. Dialer product page
Sister technologies. ServiceNow Plus adapter. Service Operations and Configurable workspaces. Release names in the PDF this lab read: Australia, Zurich, Yokohama. ServiceNow Plus adapter
Config. Turn a greeting, a menu, an hours check, and a queue into module names.
Troubleshooting. The file was copied and never rebuilt. Assign a real script.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.